24 B Dick St, Cambridge

Mon- Fri: 08:30–17:00
07 827 7119

24 B Dick St, Cambridge

Why Is My Printer Not Working?

We’ve had several reports over the last couple of days about printers suddenly failing to print. If this sounds like your printer and you have recently had a Windows update this is probably why.

The Windows version 1903 or later is breaking it, actually in two separate ways.

Number One: When you conduct a restart, which we recommend doing at least once a week, your computer fails to detect any USB port connected to a printer. This article from Bleeping Computer recommends that you turn both off, turn the printer on and then turn your computer on. However we have not found this to be successful in solving the problem for any of our clients so far, probably because they were experiencing the other issue…

Number Two: You send the print job to your printer but it gets ‘lost in transit’ and nothing happens. Here is the Bleeping Computer article relating to problem number two. This one can apply to any printer, not just those connected via USB as in problem number one. We had been removing the update to solve this but then just this morning, Microsoft released another update which will apparently solve this problem. Here’s how to check for and conduct updates as a solution to problem number two:

  1. Click on the Windows button in the very bottom left or use the Windows key on your keyboard
  2. Click on the Settings button (cog symbol above the power button)
  3. Select Update and Security
  4. Click on Check for Updates
  5. Carry out any updates you find there and restart your computer as recommended


Handy Hint: if you know the correct terminology for the function you’re looking for, it’s often quicker and easier to use the search bar in your taskbar. Just type ‘update’ in and hit enter, it will take you straight to where you need to go.

Considering that there are two separate issues going on here, you might want to contact us straight out and we’ll sort it out for you. We’re more than happy to help.

Our office is open as normal during Alert Level 1. Great job NZ!
 07 827 7119     ~     kerrin@greenmouse.co.nz